Picaboo is looking for enthusiastic people to join our extraordinary and fast-growing team!

Based in Hanover, NH, Picaboo is a rapidly growing technology company where you’ll have a direct impact on the business. Picaboo makes it easy and fun to create, share and buy beautiful, high-quality photo books and other custom on-demand photo products such as cards, calendars, and canvases.

Current Openings:

– Customer Care/Tech Support Specialist

Customer Care/Tech Support Specialist

Overview:

Picaboo is looking for highly motivated and passionate individuals to provide world-class Customer Support/Technical Support for our Photobook customers. We are searching for candidates with at least 2 years of fast-paced call center experience, preferably in a consumer product environment.

Responsibilities:

• Provide world-class support to our customers via live chat, email and telephone.
• Assist customers with general software usability, product guidance, design advice, order status and technical troubleshooting.
• Adhere to company policies and procedures.
• Act as the “Voice of the Customer” by providing feedback to the leadership team to help identify customer concerns, product requests and software feature requests.
• Maintain expert knowledge of our entire product line, adapting to product and software changes as well as assisting in the rollout of new versions through beta and beyond.
• Adapt to frequent product and software changes.
• Assist with the roll-out of software updates by testing new changes and documenting/reporting any encountered issues.

Requirements:

• 2+ years experience in a fast-paced call center environment, preferably in a consumer product environment.
• Excellent written and verbal communications, including impeccable grammar and spelling.
• Able to accurately type at least 60 wpm.
• Proven ability to identify the root cause of an issue to solve problems and exercise good judgment.
• Proven ability to absorb new information quickly.
• Demonstrated ability to use resources to research and find solutions on your own.
• Strong follow-up skills.
• Experience supporting customers via live chat, email and phone.
• Flexible schedule.
• Dedicated to providing an exceptional customer experience.
• Must be proactive when investigating new issues that arise by “thinking outside the box”.
• Strong knowledge in both Mac and Windows operating systems preferred. Familiarity with photo editing software preferred.
• Familiarity with Zendesk and XML a plus.

Picaboo’s busiest time is between Thanksgiving and New Years. Therefore, vacation black-out dates are in effect between those holidays with the exception of the holidays themselves.

• Principals only. Recruiters, please don’t contact this job poster.
• This position is based out of our Hanover, NH headquarters. Partial telecommuting may be an option.
• Please, no phone calls about this job!

To Apply:

Send your resume to bgrady@picaboo.com
In the subject line, please include: “Customer Care/Tech Support Specialist”